To whoever may read this,
Sometimes, when my account gets disconnected, I get bored and log on to my other accounts/make a new one.
Occasionally, (say I am in Fairyville when i have a disconnected sign in) I create a new account where the cut scene plays as normal and then I am in the place I was disconnected from (e.g Fairyville) and the menu buttons have gone. My avatar is also unable to move.
Luckily, when I relog onto the new account, everything is back to normal.